What To Do If Your Website Designer Is Not Playing Fair

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Categories: Web Design

Hopefully your mother told you that not every business person has an A+ rating with the Better Business Bureau, and that some of the ones who don’t might not always do the honorable thing. We’ve all heard of nightmare situations where a website designer starts to demand unreasonable payments for services, or their service is not good, or it even happens sometimes that a designer will disappear off the face of the earth and you never hear from them again.

Standard Marketing builds a lot of high quality websites, and we’ve helped many clients who’ve had trouble with their designer before they came to us. If something like that happens to you it’s important that you take control of your website and domain name in order to safeguard your website.

The Easy Way

The easiest way is to take a little action before you have a problem. Simply login to both your website hosting company and domain name registrar and change the passwords to something only you know. Some website hosting companies have different login credentials for “Your Account”, “Cpanel” (pronounced See-Panel), or “Control Panel”, and “FTP”. But others use the same credentials for all three.

For WordPress websites, or other website systems that have a Content Management System you’ll need that username and password as well. If you haven’t kept track of where your website is hosted, where your domain name was registered, and the all the usernames and passwords mentioned above you will need to take the following steps.

Getting Your Website Files

The first thing you need to know is what company is hosting your website, and you need the ftp username and password to login at their website. With that you download your entire website and save all the files on your local computer. If you don’t have that information and your designer won’t give it to you, hopefully you were the one who set up the hosting account originally, because you need to contact them, tell them the situation, and do whatever they ask to prove you are the rightful owner of the website.

Even if you weren’t the person who set up the account you can still contact your hosting company and ask what they information need to be convinced you are the rightful owner of the website.

If you don’t have the login credentials for your website Content Management System you can do the “Lost Your Password” thing if your email address is the admin email for your website. If not, your hosting company may be able to help you, or you can contact a website designer you can trust. They can change the login credentials for your CRM using FTP.

Regaining Control Of Your Domain Name

It’s the same with the domain name of your website. You need to know what company it was registered with, and the username and password to login at their website. You won’t need to download any files, but if you’re moving your website to a new hosting company you’ll need to point your domain name to it. You’ll need to change the DNS, the Domain Name Servers.

If You Don’t Have Any Of The Necessary Information

If you don’t know what company your website is hosted with or where your domain name was registered you can probably find out by searching the “whois” database. There is a free website you can go to called whois.net that will give you access to it, but there are others as well. Just search on Google for “whois lookup”.

If You Need Help

Hopefully you can source the information you need on your own. It’s mostly common sense and just takes time and persistence. If you want somebody to do it for you, and you want to become our client we’ll do everything we can to help. If you’re not a client of Standard Marketing we will certainly do everything we can to help but we’ll have to charge for our time.

Standard Marketing is one of the good companies with an A+ rating with the BBB. 🙂 For 17 years most of our business has come from referrals. We go out of our way to provide the above information to clients upon request, as well as login credentials to social media accounts, Google accounts, and any other accounts we set up to get them top Google organic rankings and increase the traffic to their website.